Oracle Careers 2024: Hiring Fresher Cloud Support Engineer
Oracle is looking for a Cloud Support Engineer to provide technical and account-related assistance to the customers. Candidates holding bachelor's degrees in computer science or any other relevant discipline are welcome to apply.
Oracle is a global leader in cloud solutions, and they use digital-age technology to provide better solutions to businesses. Oracle has around 164,000 employees worldwide, showing its reach in acquiring a customer base.
Oracle Hiring Fresher Cloud Support Engineer
Job Designation: Cloud Support Engineer (Chat)
Job Type: Full Time
Job Category: IT
Qualification: A bachelor's degree in computer science, information technology, or a related field is preferred (or) relevant experience with any bachelor’s degree.
Experience: 0-2+ years
Salary: ₹ 6 to ₹ 10 LPA (Via Glassdoor)
Job Location: Bengaluru, Karnataka, India
Required Key Skill Sets
Technical Skills:
- Bachelor's degree in computer science, information technology, or a related field (or) relevant experience with any bachelor's degree, complemented by strong technical aptitude.
Communication Skills:
- Articulate complex technical information clearly, concisely, and engagingly for both technical and non-technical audiences.
- Possess exceptional written and verbal communication skills to effectively collaborate with customers and colleagues.
Customer Focus:
- Passionate about exceeding customer expectations and fostering positive interactions.
- Demonstrate empathy and patience while prioritizing customer needs and delivering outstanding service.
Time Management & Organization:
- Adept at managing multiple tasks simultaneously, ensuring timely responses, and maintaining high efficiency.
- Utilize strong organizational skills to prioritize workload and meet deadlines effectively.
Job Description
As a cloud support engineer, you have to engage with the customers and look forward to solving their technical or account-related queries with accurate information. Customer satisfaction is your priority. You have to build positive relationships with the customers by actively assessing and analyzing their problems.
Your responsibilities will be
- Provide exceptional technical and account support to customers via chat, addressing inquiries from basic usage to complex troubleshooting.
- Diagnose and resolve customer issues efficiently, leveraging knowledge base resources and collaborating with internal teams to identify root causes and implement effective solutions.
- Build positive customer relationships by actively listening, demonstrating empathy, and delivering exceptional service throughout every interaction.
- Contribute to a comprehensive knowledge base by documenting common issues, solutions, methodologies, and fixes for both customers and internal teams.
- Stay at the forefront of cloud technology by actively participating in training programs, keeping pace with product updates, and staying informed about industry trends.
- Champion continuous improvement by providing valuable feedback on customer problems, feature requests, and potential service enhancements. Collaborate with cross-functional teams to optimize the cloud service user experience.
- Maintain meticulous records of customer interactions, including resolved issues, response times, and satisfaction ratings. Generate insightful reports for team leads and management to inform data-driven decision-making.
How To Apply
To apply for this post visit the official careers website of Oracle and submit the necessary information. Otherwise, you may follow the below-mentioned steps.
# Scroll down to this post, and go to the Important Web-Links section.
# Click on the Online Application Form link.
# A new webpage will be opened.
# Enter all your personal and educational details as required.
# Upload your CV, cover letter, and other required documents.
Important Web-Links for the Oracle Cloud Support Engineer Role
| Online Application Form | Click here! |
| Official Website | Click here! |
| Join Us On Telegram | Click here! |
| Join Us On WhatsApp | Click here! |
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