SuperProcure Work From Home Job: Hiring Customer Support Trainee
SuperProcure is hiring Customer Support trainees, and it will be a work from home job. Students or candidates with bachelor's degrees from various disciplines can apply for this role. Interested candidates may learn more detailed information and eligibility criteria below in the post.
SuperProcure is a SaaS company that provides an end-to-end TMS(Track Management System) platform for logistic companies. It digitizes and automates all logistic processes with real-time visibility and transparency.
SuperProcure Hiring Customer Support Trainee (WFH)
Job Designation: Customer Support
Job Type: Full Time
Qualification: Bachelor's degree in engineering, business administration, logistics, supply chain management, or a related field
Experience: Fresher
Salary: ₹ 3 to ₹ 6 LPA
Job Location: Remote or On-site Kolkata
Required Key Skill Sets
Education:
- Bachelor's degree in engineering, business administration, logistics, supply chain management, or a related field (preferred).
Technical Skills:
- Proficiency in Microsoft Excel (or equivalent spreadsheet software).
- Familiarity with presentation software (e.g., PowerPoint, Google Slides).
- Experience with basic technical troubleshooting (a plus).
- Knowledge of logistics software, CRM tools, or help desk systems (a plus).
Client Communication:
- Excellent written and verbal communication skills.
- Ability to clearly and concisely explain technical information to non-technical audiences.
- Exceptional interpersonal skills and strong empathy for client needs.
Problem-Solving and Initiative:
- Strong problem-solving skills and a proactive approach to resolving client issues and inquiries.
- Willingness to take ownership of assigned work and see it through to completion.
Additional Desirable Skills:
- Quick learner with a continuous improvement mindset.
- Interest in software or technology-related customer support.
- Detail-oriented with excellent organizational skills and the ability to manage multiple priorities.
- Knowledge of user training and adoption best practices (a plus).
- Flexibility to work varying hours to meet client needs.
Job Description
As a customer support trainee, you will be actively engaging with the customers and listening and solving their queries through phone, email and chat system. You have to analyze the problems and provide the customers accurate solutions. Customer satisfaction is your first priority..
Customer Support & Onboarding:
- Provide exceptional support across multiple channels (phone, email, live chat) to resolve client inquiries and troubleshoot issues.
- Serve as a trusted advisor, clearly explaining the technical functionalities of the SP digital logistics platform and guiding clients through account setup, navigation, and feature utilization.
- Configure user accounts tailored to individual needs, ensuring a smooth and efficient onboarding process.
- Collaborate with internal teams to address complex client issues and ensure timely resolution.
- Develop user-friendly support documentation and tutorials to empower self-service troubleshooting and onboarding.
- Conduct comprehensive user training sessions via phone or email, fostering a positive user experience from the start.
- Respond promptly and effectively to user inquiries, providing clear and concise guidance.
User Adoption & Success:
- Proactively monitor user adoption and client key performance indicators (KPIs) to identify areas for improvement.
- Drive product adoption and maximize user value through targeted engagement and review meetings.
- Continuously seek opportunities for process enhancement to optimize the client experience.
- Implement strategies to increase user engagement and satisfaction, fostering a loyal customer base.
Growth & Reporting:
- Collaborate with cross-functional teams (product development, sales) to translate client feedback into actionable insights and product enhancements.
- Stay abreast of industry trends and best practices to provide expert-level support and drive client success.
- Maintain accurate records of client interactions and feedback to generate insightful reports on user adoption and engagement.
- Analyze data to identify potential growth opportunities within existing client accounts, promoting further digitalization.
- Foster positive client relationships to maintain high product ratings and generate referrals for new clientele.
How To Apply
Interested candidates may apply online by visiting the official career page of SuperProcure. If you find it hard to search for the URL you may follow the below-mentioned steps.
# Scroll down to this post, and go to the Important Web-Links section.
# Click on the Online Application Form link.
# A new webpage will be opened.
# Enter all your personal and educational details as required.
# Upload your CV, cover letter, and other required documents.
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