Sutherland Walk-in For Fresher Customer Support Executive
Sutherland is looking for freshers interested in building a career around the customer service domain. The candidates must have excellent written and verbal communication skills. Sutherland is a business process development company transforming businesses for the digital age.
Interested candidates can apply online here.
Sutherland is Hiring for Fresher Customer Support Executive
Designation: Customer Support Executive – Technical Support
Job category: BPO
Salary: Upto 3. 75 LPA
Qualification: Any Graduate
Experience: Freshers/ 0 – 3 years
Required Skill Sets
Technical Skills:
- Familiarity with common web browsers (e.g., Chrome, Firefox, Edge)
- Proficient in Microsoft Office Suite (Word, Excel, etc.)
- Excellent active listening skills
- Ability to clearly and concisely communicate with customers via phone and chat
- Professional and courteous demeanor
Problem-Solving Skills:
- Ability to identify and resolve customer issues efficiently
- Resourcefulness in finding solutions
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
Job Description
As a process associate, you must provide exceptional customer support through phone and chat interactions. You'll listen attentively to understand their needs, troubleshoot issues effectively, and find solutions that leave them feeling satisfied.
Here's what you'll be doing:
- Become the Customer Champion: Be a friendly, confident, and knowledgeable point of contact for customers, providing them with cutting-edge service.
- Master Problem-Solving: Identify customer needs and scenarios, diagnose issues, and find solutions that exceed expectations.
- Be a Quick Learner: Stay up-to-date on our products, technologies, client processes, and internal tools to ensure you can effectively assist customers.
- Embrace Teamwork: Collaborate with colleagues to provide seamless support and achieve shared goals.
- Data Whiz: Utilize internal and client-based tools for customer management, data entry, documentation, and case management.
- Metrics Matter: Track and strive to achieve performance goals established for the team.
- Adhere to the Guidelines: Ensure all interactions comply with company policies and procedures as outlined in the HR Handbook.
Job Location: 🗺 Hyderabad
Important Dates & Places:
Walk-in Date : 110th May – 19th May
Walk-in Time: 10.00 AM – 2.30 PM
Address: Sutherland, 7th floor, Divya Sree building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089
How To Apply
To Apply for this position interested candidates can call on the below-mentioned contact numbers for Interview rounds and more details. Reference ID: HR Santoshi should be mentioned on the resume.
Contact Person: HR Santoshi ( 9014316036 )
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