Accenture Careers: Hiring Fresher Customer Service Associate
Accenture has recently announced openings for fresher Customer Service Associate. Graduate candidates from any discipline are eligible to apply for this role. For graduates looking for jobs in Hyderabad, this might be a great opportunity. Interested candidates may learn more about the eligibility criteria below in this post.
Accenture is a global leader in providing IT services and consulting. They offer a wide range of business strategy and consulting services, through their advanced technology. Accenture has a reach in more than 120 countries and currently has around 700, 000 active employees.
More Details About Accenture Recruitment
| Job Designation | Customer Service Associate |
| Job Type | Full Time |
| Job Category | Customer Support |
| Qualification | Bachelor's/Master's degree |
| Experience | Fresher |
| Salary | Best in the industry |
| Job Location | Bangalore, India |
| Last Date | ASAP |
Required Key Skill Sets
- Demonstrate a strong understanding of key customer support metrics, including customer satisfaction (CSAT), net promoter score (NPS), and first contact resolution rate (FCR). This shows you can analyze data to improve performance.
- Possess excellent troubleshooting skills and proficiency in relevant customer service technologies (e.g., ticketing systems, CRM platforms).
- Juggle multiple tasks efficiently while prioritizing effectively to meet deadlines.
- Work seamlessly with customers to find solutions and navigate challenging situations.
- Adapt to changing priorities and learn new technologies quickly.
- Clear Communicator: Articulate complex information clearly and concisely in both written and verbal formats.
Job Description
As a customer service associate, you will be actively working on customer Support and managing or resolving customers' queries. You will analyze complaints of dissatisfied customers and solve the issues by providing accurate information.
Key responsibilities:
- Independently address frequent customer problems using established procedures and clear guidelines, ensuring smooth operations.
- Work closely with your team and supervisor in a supportive environment to achieve shared goals.
- Receive detailed instructions and guidance on all tasks, providing a solid foundation for learning and development.
- Make well-defined decisions within your area of responsibility, with close guidance to ensure quality and accuracy.
- Contribute to the team's success by focusing on your assigned tasks and becoming an expert in your specific area.
- Embrace a dynamic work schedule, which may include rotational shifts (if applicable).
How To Apply
All interested and eligible candidates may apply for the Customer Service Associate position by visiting the official Accenture website. Candidates may follow the below-mentioned steps to successfully submit their applications.
# Click on the Online Application Form link.
# A new webpage will be opened.
# Click on the Apply Now button.
# Create an account if you don't have an existing one.
# Fill in your name, educational qualifications, and career details.
# Upload your CV, cover letter, and other required documents.
# Review carefully and submit the application.
Important Web-Links for the Accenture Customer Service Associate Role
| Online Application Form | Click here! |
| Official Website | Click here! |
| Join Us On Telegram | Click here! |
| Join Us On WhatsApp | Click here! |
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