PhonePe Careers 2024: Hiring Fresher Customer Experience Specialist
PhonePe has recently opened positions for fresher Customer Experience Specialists and stock Broking. Recent and post-graduates from any discipline are invited to apply for this role. If you are looking for a full-time job in Bangalore this might be a good opportunity. Interested candidates may learn more about the eligibility criteria below in this post.
PhonePe is a Bangalore, India-based digital payments and financial services company. Here's a quick summary about the company. The company provides a wide range of financial services including money transfers, recharges, bill payments, investments, and insurance through their app. Currently, the company has around 5,000 active employees.
PhonePe Careers 2024 Details
| Job Designation | Customer Experience Specialist, Stock Broking |
| Job Type | Full Time |
| Job Category | Customer Support |
| Qualification | Bachelor's/Master's degree |
| Experience | Fresher |
| Salary | Best in the industry |
| Job Location | Bangalore, India |
| Last Date | ASAP |
Required Key Skill Sets
- Excellent written and verbal communication skills in English and Hindi
- Strong customer orientation and ability to adapt to various situations
- Active listening skills and ability to handle objections effectively
- Team player with flexibility and openness to feedback
- Excellent learnability and a willingness to continuously learn
- Ability to multitask, prioritize, and manage time effectively
- Bachelor's degree (10+2+3) mandatory
- 0-2 years of experience in a customer-facing role (preferred)
- Multilingual skills (South Indian languages) are a plus
Job Description
As a Customer Experience Specialist, you will actively monitor and resolve customer issues by providing accurate information. You will handle basic payment inquiries and support the customers via phone, mail, and chat.
Key responsibilities:
- Act with integrity and prioritize customer satisfaction in all interactions.
- Build trust and rapport with customers through exceptional service.
- Engage and educate customers to maximize their PhonePe experience.
- Handle basic PhonePe account and transaction inquiries efficiently.
- Effectively navigates phone and data support channels.
- Follow established protocols to resolve customer issues promptly.
- Leverage internal resources and proactively seek support from relevant teams for complex situations.
- Recommend process improvements to enhance customer service.
- Meet and exceed hourly and daily productivity targets.
- Continuously strive to improve efficiency and effectiveness in resolving customer issues.
How To Apply
All interested and eligible candidates may apply for the Customer Experience Specialist position by visiting the official PhonePe website. Candidates may follow the below-mentioned steps to successfully submit their applications.
# Click on the Online Application Form link.
# A new webpage will be opened.
# Scroll down to the bottom of the notification.
# Fill in your name, educational qualifications, and career details.
# Upload your CV, cover letter, and other required documents.
# Review carefully and submit the application.
Important Web-Links for the PhonePe Customer Experience Specialist Role
| Online Application Form | Click here! |
| Official Website | Click here! |
| Join Us On Telegram | Click here! |
| Join Us On WhatsApp | Click here! |
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