Wipro Off Campus Drive 2024: Hiring Management Trainees

Wipro has recently announced openings for Management Trainees. Candidates holding bachelor's degrees from any discipline are eligible to apply. For candidates who are looking for jobs in Gurugram, this might be a great opportunity to start with. Interested candidates may learn more about the eligibility criteria later in this post.

Wipro is an India-based multinational corporation that provides information technology, consulting, and business process services. Wipro offers a wide range of services including cloud computing, cybersecurity, digital transformation, artificial intelligence, robotics, and data analytics. Wipro has established itself in over 66 countries and currently has over 230,000 active employees across the globe.

More Details About Wipro Off Campus Drive 2024

Job Designation	Management Trainee
Job Type	Full Time
Job Category	Management
Qualification	Bachelor's degree
Experience	Fresher
Salary	₹ 4 - ₹ 7 LPA (expected)
Job Location	Gurugram, India

Required Key Skill Sets

• Deep understanding of assigned processes, tools, and systems (Foundation to Competent level)

• Ability to work effectively with others to achieve common goals.

• Analyzes situations, identifies solutions, and makes sound decisions independently and collaboratively.

• Ensures accuracy and quality in all work performed.

• Drives results, meet deadlines, and consistently delivers high-quality work.

• Understands and prioritizes client needs, exceeding expectations whenever possible.

• Effective Communication: Clearly and concisely conveys information to a variety of audiences.

• Number of cases resolved, adherence to process/quality standards, Service Level Agreement (SLA) attainment, employee satisfaction surveys, customer feedback.

• Productivity, efficiency, attendance rates, participation in training programs (including relevant technical training)

Job Description

As a Management trainee, you will be actively involved in handling customers or clients by all means. You will utilize various tools for more work efficiency. You will also gain hands-on experience by participating in fieldwork and workshops. 

Key responsibilities:

• Manage transactions according to established quality standards.

• Field all incoming customer requests via phone and email courteously and professionally.

• Document relevant client details including name, department, contact information, and the nature of the issue.

• Update personal availability within the RAVE system to optimize team productivity.

• Record, track, and document all received queries, troubleshooting steps taken, and successful/unsuccessful resolutions.

• Follow established procedures to effectively resolve client inquiries.

• Resolve client issues within the agreed-upon service level agreements (SLAs) outlined in the contract.

• Knowledge Base Utilization: Access and maintain internal knowledge bases, resources, and FAQs to efficiently troubleshoot and resolve client issues.

• Continuously learn and apply relevant product details to enhance client interactions and troubleshooting.

Problem Resolution & Prevention:

• Analyze call logs to identify recurring issues and proactively prevent future problems.

• Maintain and update self-help documentation for clients to expedite resolution times.

• Recognize and escalate critical client issues to the team leader when timely resolution is impossible.

Client Communication & Compliance:

• Ensure all product information and disclosures are provided to clients before and after service requests.

• Adhere to all service agreements to avoid legal challenges.

Technical Support:

• Deliver exceptional customer service by providing thorough diagnosis and troubleshooting of client issues.

• Offer product support and solutions by actively listening to client concerns and guiding them through step-by-step resolution procedures.

• Assist clients with navigating product menus and facilitate a better understanding of product features.

• Troubleshoot all client queries in a courteous, professional, and user-friendly manner.

Documentation & Recordkeeping:

• Maintain logs and records of all customer queries following established procedures and guidelines.

• Accurately record and process all incoming calls and emails using the designated tracking software.

Customer Retention:

• Present alternative solutions to clients, where applicable, to retain customer loyalty and business.

Communication & Follow-Up:

• Organize ideas and effectively communicate oral messages tailored to specific audiences and situations.

• Follow up and make scheduled callbacks to clients to record feedback and ensure adherence to contracts and SLAs.

Continuous Improvement:

• Undertake product training to stay current with product features, changes, and updates.

• Enroll in product-specific and other training programs per client requirements and recommendations.

• Partner with team leaders to identify training needs and themes to enhance client service delivery.

• Continually update job knowledge by participating in self-learning opportunities and maintaining professional networks.

How To Apply

Interested and eligible candidates may apply online for these vacancies through online mode by visiting the official Wipro website. Candidates may follow the below-mentioned steps to apply for the Wipro Management Trainee position.

# Scroll down to this post, and go to the Important Web-Links section.

# Click on the Online Application Form link.

# A new webpage will be opened.

# Click on Apply to continue.

# Create an Account if you don't have an existing one. 

# Enter all your personal and educational details as required.

# Upload your CV, cover letter, and other required documents.

# Review and Submit your application.

Important Web-Links for the Wipro Management Trainee Role

Online Application Form	Click here!
Official Website	Click here!
Join Us On Telegram	Click here!
Join Us On WhatsApp	Click here!

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